A major ‘duplicate payments’ glitch has hit Commonwealth Bank, with furious customers demanding answers after money ‘disappeared’ from their accounts.
Hundreds of customers reported seeing multiple payments on their accounts on Saturday morning, with some experiencing overdrawn accounts, while others have been left stranded with no money to travel.
In a statement posted on X, Commonwealth Bank said it was aware of the problem.
‘We are aware some customers are seeing duplicate transactions from payments,’ the bank said.
‘We are working to reverse these transactions as a matter of urgency and any fees charged will be refunded.
‘We’re sorry for the inconvenience. Thanks for being patient with us.’
In an earlier statement, CommBank said any fees charged would also be refunded.
Social media was flooded with messages from outraged customers who reported duplicate transactions being processed.
One irate customer branded the bank a ‘disgrace’.
‘Me and my partner are now stuck in Queensland unable to get to the airport because our cards are over drawn,’ they said.
‘We are going to miss our flights! Unable to get an Uber back home even if we were to get to the airport!’
Another asked: ‘Why has CommBank just taken all the payments I’ve made this week out my account again?’
Others claimed they would ditch the bank altogether.
‘Once I get my money back I’m switching to a different bank,’ they said.
‘This is beyond just a simple apology.’
Another said their family had been left stranded because their account is overdrawn.
‘You have overdrawn my account leaving me and my family stranded this weekend. I want answers,’ they said.
Taking to Instagram, TV host Jacqui Falgate said she had been on hold with the bank for more than an hour.
‘CommBank had a system update between midnight and 4am, and they have processed duplicate transactions from a few days ago,’ she said.
‘I have been on hold to them for over an hour now to speak to someone with no luck.
‘They have sent my transactional account into debit and the only way I can access my money is if I transfer the debit account and pay the rears balance.
‘I refuse to do that because getting it back from them will be a nightmare’.
In a later statment, Commonwealth Bank said: ‘If anyone is finding themselves in financial difficulty, support such as a temporary overdraft may be available via calling us on 13 2221 or visiting us in a branch.’
The bank also encouraged customers to be alert to ‘increased scam activity’.
‘Remember, we’ll never send you an email or SMS asking for banking information like your NetBank Client ID, password, or NetCode; or include a link to login directly from an email or SMS,’ a Commonwealth spokesperson said.
